Keown Carpets and Flooring aims to give you the best possible value and service in carpet and flooring. Our following Terms and Conditions will explain how we will deal with your order and you should read them carefully. Simply click the Terms and Conditions link at the foot of our website to view our terms and conditions detail.
By purchasing a carpet or other flooring option, you are entering into a legally binding contract with us. This means that both you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract, please seek independent advice. If you are under the age of 18, you may use the website only with the involvement of a parent or guardian.
The information on this website is given in good faith and Keown Carpets and Flooring cannot accept responsibility for any loss or damage arising from the information or its use or misuse.
We have two stores, you can speak to one of our staff to ensure you are buying the right flooring option for your requirements.
By placing an Order with us, you are accepting these terms, as well as our Privacy Policy.
When you place your order you are inviting us to enter into a contract with you to supply the products. When we receive your order and payment you receive a confirmation and receipt. This acknowledgment is neither an order confirmation nor an order acceptance by us. Acceptance of your order, and the completion of the Contract, will take place when we despatch the products to you (or the first item if we are delivering in instalments).
When placing an order with us (including requesting samples, or making an appointment under our home consultation service) you will be enrolled in our in our email, Facebook. You can opt out of this at any time using unsubscribe links in our e mail messages, by accessing your online account or by contacting us at. info@keowncarpets.ie. We will not share your personal information with any other companies.
We may list availability information for products sold by us on the website, but cannot guarantee the availability of products listed on the website.
We do our utmost to ensure that all our products and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur.
If you have provided your own measurements, you are responsible for these being accurate and Keown Carpets and Flooring accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.
While we try and get things right first time, occasionally things don’t go according to plan. Subject always to your statutory rights, if your floorcovering is not of satisfactory quality or is not fit for a purpose which was made known to us, we will replace any defective floorcovering and arrange for the defective floorcovering to be uplifted and disposed of.
If there is a problem with the fitting of your flooring by one of our fitters, we will revisit your property in order to carry out any necessary remedial works.
Our products are only suitable for normal domestic use and are not necessarily suitable for commercial use, particularly where there are different fire safety standards in respect of some commercial uses with which the products may not comply.
If you are acting other than as a consumer, all terms, conditions and warranties implied by law (other than the warranty as to title) are excluded. You must make your own decision as to whether the products you select are fit for their purpose, even if the purpose is made known to us. In these circumstances our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inconvenience, distress, inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever.
This provision does not affect any liability we have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.
Care Guides and product information
You confirm that you have read and understood the care guides and product information relating to the product you are purchasing. A link to the care guide is available from the relevant product page of the product which you are purchasing.
Product Guarantees
We are responsible for ensuring that the products we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees.
Our Pricing in detail
Clear Pricing
At Keown Carpets and Flooring we want our customers to have confidence that they are getting the very best value on all our flooring and beds. That’s why we constantly check our prices against our competitors to make sure ours are competitive.
Payment is preferable by card in store. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information. We offer a deposit opportunity where 50% of the total bill is paid at the point of ordering with the remaining balance paid immediately on completion of installation.
Delivery and/or installation dates are estimates only and given in good faith, but are not guaranteed times or dates and should not be relied upon as such. If the expected delivery time is likely to, or does, exceed 30 days you will be entitled to cancel your order if you wish and receive a full refund, unless we have advised you of a longer timescale and you have agreed to it.
We deliver products ourselves and will advise you when we are delivering so that you can make arrangements for entry to your property.
It is your responsibility to ensure that there is adequate parking and free and clear access and clearance to allow the products to be delivered without damaging the products or any decoration through the route of access. If you do not do so, no responsibility is accepted for any damage caused unless and to the extent we have been negligent.
Storage of Products
We will only keep products in our warehouse for a maximum of three months after the date of your order. This includes any part-fitted products. You must accept delivery of your products within this time. If not, you authorise us to dispose of your products with no liability on us. In the event that we agree to store your products for longer than three months, we will advise you of the charges for storage, and you agree to pay such charges in advance. Further, you accept that during the period in excess of three months, your products may be damaged and you accept full responsibility for such damage.
If you wish us to arrange for your floorcovering to be fitted, we will include this in your order. Alternatively you may make any other arrangements for fitting the product yourself. We will charge for fitting by the sq mtr. Our experienced fitters will endeavour to fit your flooring with the minimum amount of disruption.
Door trimming
Doors may need to be trimmed to allow clearance depending upon the depth of your chosen floorcovering. This is not part of the fitting work unless this has been specifically agreed. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors, external doors or non-wood doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service which Keown Carpets and Flooring will either carry out or arrange. We are also unable to remove, or arrange the removal of, any fire doors or external doors so arrangements must be made prior to the fitting date to avoid any delays.
Uplift and disposal
If you have opted for the ‘uplift and disposal’ service, under the contract you have with us, we will remove your old flooring and all offcuts and packaging from your new flooring. Even if you have paid for the service, the fitter will only carry out this work if the floorcovering is not soiled and there is no health and safety risk to the fitter in respect of the product being uplifted.
Our fitter will return the flooring removed to Keown Carpets and Flooring for disposal. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to your fitters’ arrival.
Our fitter will then bag up any offcuts from your new flooring and leave them for you to dispose of. If you would like to keep any offcuts, please advise your fitter upon arrival at your home. Your fitters will move up to five pieces of empty furniture from your room. This does not include white or electrical goods, pianos, antiques, or items over 4ft in height. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting.
Appointment times and dates
Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.
Damage and scuff marks
Our fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Keown Carpets and Flooring do not undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.
Subfloor
Our home flooring surveyor and subfloor preparation
We will only carry out and take responsibility for any free survey where the product to be installed is subsequently purchased from us.
If you have asked a Keown Carpets and Flooring home flooring surveyor to visit your home and check the suitability of a particular product to be supplied by us for your flooring, the survey is limited to checking what is physically visible without lifting existing floor coverings. If you would like the entire subfloor checked, it is your responsibility to lift the existing floorcoverings prior to inspection. Following inspection, we will advise of any works that may be necessary prior to the installation of your product as revealed by the survey of the subfloor. You can then decide whether you wish for a fitter recommended by us to carry out any subfloor preparation under a separate agreement between you and the fitter, or whether you wish to arrange to carry out any appropriate works yourself.
If you elect to carry out any subfloor preparation works, it is your responsibility to ensure that the works are completed to an appropriate standard in accordance with the manufacturer’s instructions for the product(s) used and all relevant Standards. You will need to provide us with evidence that this has been completed prior to us attending to fit the floorcovering.
If we are negligent in carrying out the survey resulting in damage to the floorcovering and the product is subsequently purchased from us, we will:
Quotations and fitting
All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free home flooring survey (please see above). Any fitter recommended by us will fit the product on your subfloor as it is when he or she arrives to fit the floorcovering, unless you have asked us to arrange for any works to be carried out to your subfloor. If any damage is caused to the product as a result of your subfloor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility unless we carried out a survey, please see above.
In addition to your normal statutory rights, subject to certain exceptions, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order. Please contact the relevant store dealing with your order to cancel.
Telephone orders and Orders placed in the home
If your order was placed over the telephone directly with one of our showrooms or was placed with an estimator in your home, it has not been delivered and you wish to cancel your order please contact the store who will check the status of your order and confirm if cancellation is possible. Cancellation will not be possible if the carpet has already been cut to your specific order size.
Floorcoverings
The right to cancel does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the products are excluded from your right to cancel we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in one of our stores. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.
General
When your products have been delivered you have a reasonable opportunity to make sure that they are the products you ordered. If not you must not cut into, fit or use them (other than to check whether or not they are the right products). You must retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the products and for their reasonable care whilst they are in your possession. Please contact the store from which the products were ordered within 14 days of delivery.
You are under a duty to take reasonable care of the products until the end of any cooling off period. In particular you must ensure that the products are not soiled in any way.
How to return the products
If you cancel your order and wish to return the products in accordance with your statutory right to cancel
Any refund of the purchase price in respect of returns will be made after deducting the applicable collection charge.
After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body.
If you require any help or are not satisfied after you have made your purchase, please contact us. In the first instance this should be to the store which is fulfilling or has fulfilled your order (in respect of floorcoverings). It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.
Floorcoverings
Please inspect the completed work with our fitter (please see the Fitting (Floorcoverings) section above for more details on the fitting process) before they leave. Our fitter should be able to address any issues which are identified.
If a problem with the fitting manifests itself after the product has been fitted, please either contact your fitter directly or in the first instance, let the store who is arranging the fitting know if there are issues.
General
If you made your purchase:
At a shop: please contact the shop directly or call our Customer Service Team on xxxxxxxxx
Alternatively, you can contact Customer Services on their email address: brendan@keowncarpets.ie
Keown Carpets and Flooring takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations. More details regarding use of data can be found in our Privacy Notice.
Keown Carpets and Flooring
Registered in Ireland
Registered office: Keown Carpets and Flooring, Belleek Road, Ballyshannon, Co. Donegal
VAT Reg No xxxxxxxxxxxxx. (VAT is payable at rates prevailing where a tax point is triggered, this is the earlier of the date of issue of the VAT invoice and on the date payment is made).